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Appointment Cancellation & No Show Policy
We here at Brazos Valley Eye Physicians understand that sometimes appointments need to be cancelled or rescheduled. Our office will call you one (1) business day prior to your scheduled appointment to remind you of your upcoming appointment. In the event that you must cancel or reschedule your appointment, we prefer that you call us 24 hours before your scheduled appointment to notify us of your cancellation. There is a waiting list to see Dr. Smith at Brazos Valley Eye Physicians and we like to take care of these patients as soon as possible.
If you fail to notify us of your need to cancel or reschedule an appointment and do not show up for your appointment this will be considered a “No Show” appointment. After your first No-Show appointment you will receive a call or letter from us reminding you of our appointment policy. If you have 2 No-Show appointments within a one-year time period you will be assessed a $25.00 fee and our office will send you a letter. If you have 3 No-Show appointments within a one-year time period you will be assessed another $25.00 fee and dismissal from our practice as a patient will be considered.
To cancel or reschedule your appointment please call us at: (254) 752-2571.